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Avaya 3171T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Center Solutions | 20% | - Routing, queuing, and call handling - Avaya Aura Contact Center overview - Reporting, analytics, and workforce optimization |
| Unified Communications and Collaboration (UC&C) | 25% | - Avaya Equinox and Aura solutions - Integration with third-party applications - UC&C architecture and components - Collaboration tools and endpoints |
| Solution Selling and Customer Engagement | 10% | - Solution recommendation and positioning - Value proposition and ROI analysis - Customer requirement analysis |
| Avaya Team Engagement Solutions Overview | 20% | - Avaya portfolio and product offerings - Benefits and business value - Introduction to Avaya Team Engagement Solutions |
| Deployment and Management | 25% | - Solution design and sizing - Security, compliance, and troubleshooting - Virtualization and survivability - Administration, maintenance, and licensing |
Avaya APDS Avaya Enterprise Team Engagement Solutions Online Test Sample Questions:
A customer was reading about Avaya IX Room Systems and calls you to ask several questions. they know that one of the unique features of XT5000 is 1080p60 dual video, but does not understand what the function of dual video is.
What would you tell the customer about dual video?
- A. It allows the content to be on one display and video of the users on a second
- B. It allows the HD content to contain motion that can span across two displays
- C. It allows the location to see more of the participants using a second display when the number exceeds the capacity of a single display
- D. It allows the simultaneous sending and receiving of content and video
Correct Answer: D 🗳️
The Multiple Appearance directory Number (MADN) feature has been added with Avaya Aura 8.0 as part of the CS1000 modernization It includes SCA (single call appearance/arrangement), which works like Communication Manager bridging, and MCA (multiple call appearance/arrangement), which works like bridging on the CS1000.
What is the difference between MCA and SCA?
- A. MCA is only available on Device Adapted sets
- B. MCA makes all calls private
- C. MCA is tied to a particular call appearance on the primary endpoint
- D. MCA is only available on Avaya Equinox clients
Correct Answer: C 🗳️
With the Avaya Aura (R8 version 2 Suite License offering Power license, which messaging entitlement is included?
- A. Messaging is not included with the Power license
- B. Communication Manager Messaging, and Avaya Aura Messaging Enhanced (Mainstream) Messaging, but no OfficeLinks Messaging
- C. Avaya Aura Messaging Enhanced (Mainstream), and OfficeLinks Mainstream
- D. Communication Manager Messaging, but no Avaya Aura Messaging
- E. Communication Manager Messaging, but no Avaya Aura Messaging
Correct Answer: B 🗳️
Which two factors distinguish Avaya in the market? (choose two)
- A. People-centric innovation
- B. Open / Multi-vendor
- C. Separation of core, applications and devices
- D. Closed single vendor approach
- E. Distributed deployment and management
Correct Answer: A,B 🗳️
Which Avaya Equinox Conferencing component supports interactive virtual whiteboard, remote desktop control, and allows the sharing of the keyboard and mouse?
- A. Avaya Equinox Management Server
- B. Avaya Equinox Media Server
- C. Avaya Equinox H323 Edge Server
- D. Avaya Equinox (Streaming and Recording Server
Correct Answer: C 🗳️
