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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 25% | - Software installation and setup - Pre-installation checks - Basic configuration and integration |
| Topic 2: Upgrade and Migration | 10% | - Migration procedures - Upgrade planning and prerequisites - Post-upgrade verification |
| Topic 3: Architecture and Solution Overview | 20% | - System architecture and interfaces - Deployment models and requirements - Avaya Workforce Engagement components |
| Topic 4: Troubleshooting and Problem Resolution | 20% | - System error identification - Resolution of common issues - Log analysis and diagnostics |
| Topic 5: Administration and Maintenance | 25% | - Monitoring and routine maintenance - Backup and restore procedures - User and system management |
Avaya Workforce Engagement Support Certified Sample Questions:
Question 1
Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?
A. Wfm
B. eLearning
C. Coaching
D. Interactions
Question 2
Which two statements about Enterprise Manager (EM) features are true? (Choose two)
A. It eliminates duplicate configuration if shares data
B. User access is through the system Management desktop applications
C. It is browser-based interface
D. It allows application-level functionality configuration
Question 3
When running backups in Avaya Workforce Engagement, what must be used to execute this task?
A. Installation Account
B. Maintenance Account
C. Database Management Service Account
D. Management Service Account
Question 4
A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?
A. There is just one CTI adapter per system
B. There is just one CTI adapter per data source
C. CTI adapter is not necessary for Integration Service
D. CTI adapter is required to receive call signalling and meta data from the
Question 5
Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)
A. The account must be defined within a workgroup
B. The password can be changed after the installation
C. The account cannot be the same as the Management Service account
D. It is allowed to change the username after initial installation.
Solutions:
| Question 1 Answer: D | Question 2 Answer: C,D | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: B,C |
