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Cisco 642-243 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Operations | 20% | - Backup and restore procedures - System monitoring and health checks - Software updates and patches |
| Topic 2: Troubleshooting and Support | 25% | - Performance issue resolution - Call flow and connectivity troubleshooting - Log analysis and fault isolation - Diagnostic tools and utilities |
| Topic 3: UCCE Architecture and Components | 30% | - Deployment models and design considerations - Call flow concepts and terminology - Solution components and functions |
| Topic 4: Configuration and Scripting | 25% | - IVR scripting with microapps - Script Editor fundamentals - Advanced routing techniques |
