Avaya 74970X Valid Test : Avaya Oceana® Solution Support Exam

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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

Question 1

Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?

A. UAC and Omnichannel DB
B. UCM Spaces, UAC, and Agent Workspaces
C. UAC, Email Snap-In and Omnichannel DB
D. UAC, Agent Workspaces and Omnichannel

Question 2

A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A. BUSY
B. READY
C. CONNECTED
D. NOT_READY

Question 3

Under the Avaya Aura Experience Portal Oceana Sample Application variable configuration settings, what is the significance of the backup SIP address in case of a failure in Avaya Oceana?

A. It can be set to a Default VDN number to be used when Avaya Oceana is unavailable.
B. It can be set to a Routing VDN number.
C. It can be set to a RONA VDN number.
D. It can be set to an alternative Ingress VDN number when the standard Ingress VDN is unavailable.

Question 4

Which statement describes the function of the Context Store Snap-in?

A. It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
B. It is a normalized model for all resources and interactions that provides states for resources and interactions.
C. It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
D. It is an agent selection component based on attribute matching across all channels.

Question 5

Which statement describes the function of the Unified Collaboration Model (UCM)?

A. It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
B. It is a normalized model for all resources and Interactions that provides states for resources and interactions.
C. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
D. It is an agent selection component based on attribute matching across all channels.

Solutions: