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Nortel 920-164 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Overview and Architecture | 20% | - System architecture and interfaces - Contact Center Manager RIs6.0 components - Hardware and software requirements |
| Topic 2: Troubleshooting and Fault Resolution | 10% | - Diagnostic tools and procedures - Fault isolation and resolution - Common error conditions |
| Topic 3: Maintenance and Monitoring | 20% | - Backup and restore procedures - System monitoring and logging - Routine maintenance tasks |
| Topic 4: Installation and Initialization | 25% | - Post-installation configuration - Pre-installation planning - Software installation procedures |
| Topic 5: System Configuration and Administration | 25% | - Basic system setup - Database and license management - User and administrator accounts |
