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Nortel 922-062 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center SCE Scripting Fundamentals | - Scripting tools and interfaces
|
| Contact Center System Integration | - Telephony integration
|
| Troubleshooting and Optimization | - Performance optimization
|
| Contact Center Routing and Interaction Handling | - Call routing logic
|
