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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AICC Solution Design | 25% | - Requirement analysis and solution planning - High availability and disaster recovery design - Security and compliance considerations - Capacity planning and network design |
| Topic 2: AICC Solution Overview | 20% | - Typical application scenarios and value - Architecture and components of AICC solution - Basic concepts and positioning of AICC |
| Topic 3: Presales Capability and Case Analysis | 25% | - Common questions and solutions - Competitive analysis and differentiation - Solution proposal and quotation preparation - Typical project cases and best practices |
| Topic 4: AICC Product Knowledge | 30% | - Integration with third-party systems (CRM, billing, etc.) - CTI, IVR, recording and other core modules - ICD (Intelligent Call Distributor) principles and functions - UAP (Unified Agent Platform) features and specifications |
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?
- A. UAP
- B. Media Server / Fax Detection Module
- C. ICD Router
- D. CTI Server
Correct Answer: B 🗳️
In the context of SIP trunks, what is "DID" (Direct Inward Dialing)?
- A. A protocol for video calls.
- B. A range of telephone numbers that are routed to the AICC system over the SIP trunk.
- C. A type of audio codec.
- D. A method for agent authentication.
Correct Answer: B 🗳️
For a outbound collections campaign, which dialing mode provides the best balance between compliance (avoiding harassing calls) and agent efficiency by presenting the customer information before the call is placed?
- A. Preview Dialing
- B. Predictive Dialing
- C. Progressive Dialing
- D. Power Dialing
Correct Answer: A 🗳️
Which QoS (Quality of Service) marking on IP packets is typically used for voice media (RTP streams) to ensure priority treatment over the network?
- A. DSCP CS7 (Class Selector 7)
- B. DSCP CS0 (Class Selector 0)
- C. DSCP EF (Expedited Forwarding)
- D. DSCP AF21 (Assured Forwarding)
Correct Answer: C 🗳️
What is the primary technical reason for implementing a "geographically redundant" AICC solution with components in different data centers?
- A. To meet different data retention laws in each region.
- B. To protect against a complete site failure, such as a natural disaster or power outage.
- C. To improve voice quality by reducing latency for agents in different regions.
- D. To reduce bandwidth costs by load-balancing traffic.
Correct Answer: B 🗳️
