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HP HP2-B97 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Printing Portfolio Overview | 20% | - PageWide and large-format printing solutions - HP specialty and industrial printing devices - LaserJet and InkJet product families |
| Value Proposition & Sales Strategy | 20% | - Total cost of ownership (TCO) benefits - Upselling and cross-selling opportunities - Reliability, security and sustainability features |
| Customer Needs Analysis & Solution Positioning | 25% | - Differentiate HP solutions from competitors - Match hardware/supplies to business use cases - Identify customer printing requirements |
| Supplies and Consumables | 25% | - Original HP cartridges and toners - Paper and media types - Supplies lifecycle and cost-per-page analysis |
| Support, Warranty & Services | 10% | - HP warranty and support options - Managed print services overview - Recycling and environmental programs |
