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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They offer flexible deployments - using either a dedicated server or running within a virtualized environment
B) They offer callers an option to provide feedback at the end of their call
C) They can be deployable in hours instead of days
D) They are priced for midsize businesses

2. Which are three characteristics of the typical business with fewer than 2.000 Employees/30 to 250 Agents? (Select three.)

A) The CEO/Owner is most likely the buyer
B) The business believes that contact center capabilities are essential
C) IT is the buyer or strong influencer
D) The business lacks technical knowledge
E) The business applies technology to address a business problem

3. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 100
B) 30
C) 50

4. When meeting with a prospect they say: * I don't want to run my contact center on a small business system like IP Office." Which statement could help you overcome this customer's objection? (Select one.)

A) Really? Have you seen the results from "The Autonomous Customer 2013" survey? Their findings show how customers want to do business with businesses that make it easy to do business. Your customers don't necessarily want to call you and have just anyone helping them. Customers want to spend the least amount of time possible getting the answers they are looking for and we can help you make that happen.
B) What if I told you that Avaya has transformed IP Office and expanded our offerings to serve midsize businesses like yours? Our solutions provide businesses a scalable, redundant, and resilient system capable of handlingdemanding environments. Furthermore, our Contact Center solutions are based on existing solutions with years of mission-critical deployment experience.
C) Are you sure you are comparing apples to apples? You need to look at the total cost for an accurate comparison. Capabilities such as call recording are included as part of Avaya solution (including IP Office licensing), but may be an additional cost with a competitor.
D) What if we could transform your costly voice interactions into a lower cost to serve business model and at the same time help you generate additional revenue? Businesses use web chat for both sales and support situations. In fact. web chat is one of the lowest cost contact channels available to businesses today. With a lower cost structure and the opportunity for new revenue, you can potentially increase your profitability this would mitigate the upfront cost of replacing your current solution.

5. Which is a supported language for Avaya IP Office Contact Center? (Select one.)

A) German
B) French
C) Latin Spanish
D) Brazilian Portuguese
E) Italian
F) English

Solutions: