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Avaya 46150T Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Design and Customer Requirements | - Customer needs analysis
|
| Contact Center Solutions for Midmarket | - Avaya Contact Center Select (ACCS)
|
| Avaya Midmarket / Midsized Solutions Overview | - Solution architecture for midsized enterprises
|
| Avaya IP Office Solutions | - IP Office features and configuration
|
| Unified Communications & Collaboration | - Voice, video, and messaging integration
|
Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:
What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?
- A. Avaya IX TM Workplace
- B. Avaya Personal Edition
- C. Avaya IX TM Meetings
- D. Avaya IX TM Spaces
- E. Avaya Equinox TM
Correct Answer: A 🗳️
Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)
- A. Avaya IX TM Meetings
- B. Avaya IX TM Workforce Engagement Select
- C. Avaya Contact Center Select
- D. Avaya IX TM Contact Center
- E. Avaya IX TM Spaces
Correct Answer: B,C 🗳️
Your customer describes a recent experience where live monitoring and agent desktop screen captures would have helped to more quickly resolve an issue.
Which Avaya IX TM Workforce Engagement Select package would provide that functionality?
- A. Standard Edition
- B. Recorder Edition
- C. Quality Management Edition
- D. Workforce Management
- E. Desktop Trigger
Correct Answer: D 🗳️
Customers implementing Avaya Contact Center Select can choose_______or_______as their agent interface.
- A. Avaya IX TM Workplace
- B. Avaya IX TM Meetings
- C. Avaya IX TM Workspaces browser
- D. Agent Desktop
Correct Answer: B,D 🗳️
