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Cisco 640-461 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cisco Unified Communications Manager Express | - Configure Cisco Unified CME - Manage user and device settings - Configure IP phones and extensions |
| Topic 2: Cisco Unified Communications Fundamentals | - Understand VoIP concepts and protocols - Identify voice and IP telephony components - Describe Cisco Unified Communications architecture |
| Topic 3: Monitoring and Troubleshooting | - Use diagnostic and monitoring tools - Troubleshoot common Unified Communications issues - Verify voice network operation |
| Topic 4: Cisco Unity Express Administration | - Perform backup and maintenance tasks - Configure voicemail features - Manage users and mailboxes |
| Topic 5: Voice Gateways and Dial Plans | - Connect to PSTN services - Configure voice gateways - Implement dial peers and dial plans |
Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:
Question 1
What is the correct URL to use to add a user to Cisco Unified Communications Manager Express?
A. https://ipaddress/cue.html
B. http://ipaddress/cucme.html
C. httpd://www.ipaddress/cme.html
D. http://ipaddress/ccme.html
E. http://ipaddress/cme.html
Question 2
When generating QoS reports in the CAR tool, what two parameters are valid for report generation? (Choose two.)
A. partitions
B. gateway types
C. route groups
D. route patterns/hunt pilots
E. IP phone directory numbers
F. route lists
Question 3
Which statement describes the reason that some of the user accounts that are imported from Cisco Unified Communications Manager into Cisco Unity Connection using AXL do not appear in the list of users that is found via AXL?
A. The LDAP manager account password is incorrect.
B. The missing user accounts are not configured with a primary extension in the Cisco Unified Communications database.
C. The missing user accounts had the Do Not List In Directory setting checked.
D. The DirSync service is not activated.
Question 4
Which menu option is the last that a voice administrator will use to modify the Caller ID name of a Cisco Unified Communications Manager Express phone using Cisco Configuration Professional?
A. user settings
B. directory services
C. phones
D. extensions
Question 5
Which description describes the weighted fair queuing algorithm?
A. Empty queue 1. If queue 1 is empty, empty queue 2, then empty queue 3, unless a packet for a higher queue arrives.
B. This feature brings strict priority queuing to CBWFQ.
C. Packets are placed into a single queue and serviced in the order they were received.
D. An administrator defines the traffic classes based on match criteria, including protocols, access control lists, and input interfaces.
E. A flow-based algorithm that simultaneously schedules interactive traffic to the front of a queue to reduce response time and fairly shares the remaining bandwidth among high-bandwidth flows.
Solutions:
| Question 1 Answer: D | Question 2 Answer: B,D | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: E |



