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Cisco 642-427 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cisco Unified Presence and Mobility | - Presence service troubleshooting - Mobility and extension mobility issues |
| Topic 2: IP Phones and Endpoints | - Phone registration and provisioning - Firmware and endpoint connectivity issues |
| Topic 3: Quality of Service and Voice Quality | - Voice quality diagnostics - QoS verification and troubleshooting - Latency, jitter, and packet loss analysis |
| Topic 4: Media Resources | - Music on Hold and annunciators - Media Termination Points - Transcoders and conference bridges |
| Topic 5: Troubleshooting Methodology | - Log and trace analysis - Structured troubleshooting process - Diagnostic tools and techniques |
| Topic 6: Cisco Unity and Voice Applications | - Messaging service troubleshooting - Voicemail integration issues |
| Topic 7: Cisco Unified Communications Manager | - Dial plan troubleshooting - Call processing issues - Device registration problems |
| Topic 8: Voice Gateways and Trunks | - H.323 gateway troubleshooting - PSTN connectivity issues - SIP trunk troubleshooting - MGCP gateway troubleshooting |
Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:
1. The intrasite link is down on the Cisco Unity Connection due to DNS problems.
Which two options restore the intrasite link? (Choose two.)
A) Synchronize voice names with the remote network.
B) Troubleshoot the external message store.
C) Fix the DNS servers.
D) Change the hostname from FQDN to IP address.
E) Enable the directory synchronization.
F) Reboot the Cisco Unity Connection server.
2. What is the default maximum login time for a user in Cisco Extension Mobility?
A) 2 hours
B) 12 hours
C) 10 hours
D) 4 hours
E) 1 hour
F) 8 hours
3. The CLI utils dbreplication reset all was run on a Cisco Unified Communications Manager. However, replication failed to restart. Which course of action should be taken to resolve this issue?
A) Issue the CLI command utils dbreplication reset
B) Issue the CLI command utils dbreplication clusterreset all
C) Issue the CLI command utils dbreplication clusterreset
D) Restart the replication from the Cisco Unified Communications Manager RTMT tool.
E) Issue the CLI command utils dbreplication runtimestate
4. All directory number extensions are assigned to the Internal_LP partition. All phones are configured with only a line CSS, BR1 Jntl.CSS. Assuming the gateway has been configured correctly.


When the two PSTN callers place a call to 02288223002, which of the following statements is true?
A) The caller at 2079460255 will succeed. The caller at 7700990255 will fail
B) Both calls will fail
C) The caller at 7700990255 will succeed. The caller at 2079460255 will fail
D) Both calls will fail. However, the caller at 7700990255 can still reach 3001 because 7700990255 is the Remote Destination of 3001
E) Both calls will succeed.
5. Refer to Exhibits.
When the remote destination of IP phone 3001 places an inbound PSTN call to extension 3002, the caller ID that is displayed on extension 3002 is 7700990255 of 3001. Which course of action can resolve this issue?
A) Change the service parameter matching Caller ID with remote Destination to Partial Match.
B) Change the Privacy Setting from Default to Off.
C) Change the service parameter Number of Digits for caller ID partial Match to 12.
D) Change the remote destination number to 7700l in the configuration.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: F | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |



