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Nortel 920-159 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| CallPilot System Overview & Architecture | 20% | - Software Architecture & Licensing - Hardware Components & Server Models - Integration with Meridian 1 / CS1000 |
| Installation & Initial Configuration | 25% | - Pre-installation Requirements & Planning - Network Configuration & IP Connectivity - Software Installation & Upgrade Procedures - Basic System Setup & Administration |
| Maintenance, Troubleshooting & Security | 15% | - Security Settings & Access Control - System Monitoring & Log Analysis - Backup, Restore & Disaster Recovery - Common Faults & Troubleshooting Steps |
| Messaging & Call Handling Features | 20% | - Outcalling & Notification Services - Unified Messaging & Email Integration - Voice Messaging & Auto-Attendant - Call Routing & Dialing Plans |
| User & Mailbox Administration | 20% | - Mailbox Creation & Configuration - Group Lists & Distribution Lists - Class of Service & Feature Assignment - Personal Options & Greetings Setup |
