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Nortel 920-170 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration & Administration | 15% | - Application deployment and permissions - Backup and restore procedures - Server setup and configuration |
| Symposium Call Center Server Architecture | 20% | - System components and services - Call flow processing overview - Server software and database structure |
| Application Programming Interfaces (APIs) | 25% | - Configuration and management APIs - Open Application Interface (OAI) - Event notification and status reporting |
| Application Development & Integration | 25% | - Integrating with third-party systems - Data exchange and protocol handling - Developing custom call routing applications |
| Troubleshooting & Maintenance | 15% | - Diagnosing application errors - Performance optimization - Log analysis and debugging |
