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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: AI Agents | 35% | - Agent User security and permissions - Agent architecture and reasoning engine - Channel integration: digital experience, email, Slack - Topics and actions configuration - Deterministic controls: filters and variables - Agent types: Service, Sales, Employee |
| Topic 2: Prompt Engineering | 20% | - Prompt template creation: field generation, flex types - Prompt management and user roles - Grounding techniques and best practices - Prompt Builder usage and use cases |
| Topic 3: Development Lifecycle | 15% | - Testing agents in Testing Center - Monitoring, adoption and optimization - Version control and maintenance - Deployment: sandbox to production |
| Topic 4: Multi-Agent Interoperability | 5% | - Agent-to-agent communication - Agent API usage scenarios - Model Context Protocol (MCP) |
| Topic 5: Data Cloud for Agentforce | 20% | - Agentforce Data Library types - Unstructured data processing: chunking, indexing - Retrievers and search types: keyword, vector, hybrid - Improving response accuracy with data grounding |
Salesforce Certified Agentforce Specialist Sample Questions:
1. Support agents at Universal Containers are using Agentforce to find troubleshooting information.
They've reported that the agent frequently provides knowledge articles that are outdated, even when newer versions of the articles are available. The administrator has confirmed that all articles are correctly chunked and indexed. Which configuration change in the Data Cloud hybrid search index best addresses this problem?
A) Add a ranking factor for regency based on the LastModifiedDate field.
B) Disable the keyword index to rely solely on the vector index.
C) Switch the chunking strategy from section-aware to fixed-size.
2. A Salesforce Administrator wants to generate personalized, targeted emails that incorporate customer interaction data. The admin wants to leverage large language models (LLMs) to write the emails, and wants to reuse templates for different products and customers. Which solution approach should the admin leverage?
A) Create a t field Generation prompt template type
B) Create a Sales Email prompt template type.
C) Use sales Email standard templates
3. Based on the user utterance, 'Show me all the customers in New York', which standard Agent action will the planner service use?
A) Fetch Records
B) Select Records
C) Query Records
4. Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses. What is causing this issue?
A) The related list is Read Only.
B) The related list prompt template option is not enabled.
C) The related list is not on the parent object's page layout.
5. Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC's request?
A) Contract Renewal Date prediction
B) Customer churn prediction
C) Product recommendation prediction
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
