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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Reporting and Analytics | 16% | - KPI Monitoring and Analysis - Reports and Dashboards - Service Performance Metrics - Custom Report Generation |
| Topic 2: Service Order Management | 26% | - Service Order Status Management - Service Order Assignment and Routing - Service Order Scheduling and Planning - Service Order Creation and Processing |
| Topic 3: Mobile Application | 20% | - Field Service Mobile App Features - Offline Capabilities - Mobile Checkout and Time Tracking - Real-Time Communication |
| Topic 4: Resource Management | 22% | - Skill-Based Matching - Travel and Route Optimization - Technician Management - Workforce Planning and Forecasting |
| Topic 5: Configuration and Integration | 16% | - Third-Party System Integration - API and Web Services - Integration with SAP ERP and CRM - SAP FSM System Configuration |
SAP Certified - SAP Field Service Management Sample Questions:
Which tasks are included in the SAP Activate roadmap during the transition from Discover to Prepare phases?
There are three correct answers.
- A. Business Capability Map creation
- B. Solution Marketing Diagram creation
- C. Value Roadmap development
- D. Technical Assessment
Correct Answer: A,C,D 🗳️
Select some of the Application Programming Interfaces (APIs) that offer access to the data and functionalities of Field Service Management from external systems.
There are four correct answers.
- A. Mobile API
- B. Data API
- C. Appointment Booking API
- D. Query API
- E. Service API
Correct Answer: B,C,D,E 🗳️
What can you do with CoreSQL?
Choose the correct answer.
- A. delete data records
- B. read data records
- C. update data records
- D. create data records
Correct Answer: B 🗳️
Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.
- A. Overview of System Health score for SAP systems
- B. Collection of daily and historical data on system health
- C. Real-time financial analysis
- D. Jump-ins to SAP Cloud ALM applications for detailed insights
- E. Development of new AI features
Correct Answer: A,B,D 🗳️
What are some of the features available to technicians on the mobile apps?
There are four correct answers.
- A. Service workflows
- B. Using smartforms/checklists
- C. Recording efforts, expenses, and mileage
- D. Recording planned/unplanned consumption of material/spare parts
Correct Answer: A,B,C,D 🗳️
