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IBM C9020-971 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IBM Storage Product Overview | 20% | - IBM Spectrum Storage Suite - Storwize / SAN Volume Controller - FlashSystem Family - DS8000 Series - XIV Storage System |
| Troubleshooting and Problem Determination | 25% | - Connectivity and Path Failures - Performance Issues - Diagnostic Tools and Utilities - Error Log Analysis |
| Maintenance and Support | 15% | - Firmware and Software Upgrades - Replacement Procedures - Support Portal and Resources |
| Backup, Recovery and Data Protection | 15% | - Replication and Mirroring - Snapshot and FlashCopy - Archive and Retention |
| Installation and Configuration | 25% | - Software Setup and Initialization - System Planning and Requirements - Network Connectivity and SAN Configuration - Hardware Installation |
IBM Enterprise Storage Technical Support Sample Questions:
1. What is the minimum number of redundant key servers needed by multiple DS8870s when using disk encryption?
A) 6
B) 1
C) 2
D) 4
2. Which data type will have the best compression ration with Real-time Compression?
A) Encrypted data
B) Databases
C) File and print
D) JPEG images
3. Which drive type in the DS8870 should be selected for data that has been identified as inactive?
A) Flash
B) Enterprise SAS
C) Nearline SAS
D) DRAM
4. A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?
A) TPC
B) Capacity Magic
C) Disk Magic
D) Storage Tier Advisor Tool
5. Which IBM backup product should you propose to a customer who wants to meet the disk-based business continuity needs of the enterprise data center?
A) IBM Spectrum Protect
B) IBM Spectrum Accelerate
C) IBM Spectrum Control
D) IBM Spectrum Archive
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
