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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Duration: 90 minutes
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Number of Questions: 65 Questions
Exam Code: ServiceNow CIS-ITSM Certification Exam
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam Price: $150 (USD)
Exam type: Multiple Choice Questions
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
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Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Asset Management Integration | 5-10% | - Hardware and software asset tracking
|
| Topic 2: Service Level Management | 10-15% | - SLA definitions and metrics
|
| Topic 3: Configuration Management (CMDB) | 10-15% | - CMDB fundamentals
|
| Topic 4: Reporting and Analytics | 5-10% | - Performance analytics for ITSM
|
| Topic 5: Change Management | 15-20% | - Change calendar and planning
|
| Topic 6: ServiceNow Platform Fundamentals | 15-20% | - ServiceNow architecture and UI navigation
|
| Topic 7: Incident Management | 15-20% | - Integration with other processes
|
| Topic 8: ITSM Framework and Setup | 20-25% | - Service catalog and service offerings
|
| Topic 9: Problem Management | 10-15% | - Problem workflow and states
|
| Topic 10: Knowledge Management | 5-10% | - Knowledge base structure
|
