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ServiceNow CIS-SM Exam Syllabus Topics:

Topic	Details
Topic 1	Application Identification and Connection Sections CMDB Identification and Reconciliation
Topic 2	Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases Service Mapping Configuration
Topic 3	Identification and Connection Sections, Troubleshooting Operationalizing IT
Topic 4	Discovery Process Flow Identification Rules, Reconciliation Rules, Datasource Precedence Rules
Topic 5	Discovery Troubleshooting Behaviors, Clusters, IP Services, Schedules, MID Servers
Topic 6	Service Mapping Pattern Design Service Mapping Process Flow
Topic 7	Configuration Management Database CMDB Health Dashboard, CI Class Manager, CMDB Tables

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.

Service Mapping Pattern Design

Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)

Service Mapping Configuration 20%

Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
Credentials, Service Maps, Schedules, Service
Service Configuration (i.e. Entry points, CI Types,
Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
Groups, Technical Services, Service creation)

Discovery Configuration

Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)

Event Management

Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
Alerts (i.e. Task Templates, Alert Rules, CI Binding)

Configuration Management Database

CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)
CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)

Service Mapping Engagement Readiness

Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)
Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)

The CIS-SM exam dumps pdf contains all of these topics so definitely check them to get a fair understanding of the exam topics.

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