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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. You're conducting a user survey and you have reached the third stage, selecting an appropriate questionnaire.
You have decided to use a standardized questionnaire as you want to benchmark against previous usability measurements.
Which of the following user questionnaires allow benchmarking against previous usability measurements?
i. SUS
ii. SUMI
iii. WAMMI

A) i, ii and iii are true
B) i is true, ii & iii are false
C) ii & iii are true, i is false
D) i & ii are true, iii is false

2. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction
B) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
C) Users buy the software product but repeatedly need to call support because they don't understand how to use it
D) Users resist using a software product which is essential for their daily work because it lacks usability

3. Which of the following is a principal task of the usability test moderator role?

A) Log usability problems
B) Define testing tasks
C) Create a survey plan
D) Write a usability test plan

4. A "usability test participant" ...

A) ... helps to set up the system used for the usability test.
B) ... can be the organizer of a usability test.
C) ... is a representative user who solves typical tasks in a usability test.
D) ... is a person who observes a usability test.

Solutions: