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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?

A) Add meaningful tags to the document.
B) Add a priority of "high" to this document.
C) Number the documents in such a way that this one appears at the top of the list.
D) Make sure you name the document in a way that is easy to search for.

2. Select the Access level permission types for workspace membership. (Choose three.)

A) Partial
B) Read Only
C) Write Only
D) Contributor
E) Full Access
F) Collaborator

3. How many categories of routing are there in a Call Route under the Call Routing page?

A) 5
B) 2
C) 3
D) 4

4. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

A) WebRTC
B) SIP
C) Outbound Proxy
D) Gateway

5. What type of trunk would you configure to connect to AudioCodes phones?

A) Network interface trunk
B) WebRTC phone trunk
C) External trunk
D) Phone trunk

Solutions: