HP HP0-M22 Valid Test : Implementing HP Service Manager Software

  • Exam Code: HP0-M22
  • Exam Name: Implementing HP Service Manager Software
  • Updated: Sep 30, 2026
  • Q&As: 150 Questions and Answers

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HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
Administration, Maintenance and Reporting24%- Reporting and integration
  • 1. Crystal Reports
    • 2. Decision Center
      - System administration
      • 1. User and role management
        • 2. Backup and recovery
          Troubleshooting and Optimization10%- Performance tuning
          - Error diagnosis
          HP Service Manager Processes and Modules8%- Tailoring and engine components
          • 1. Approval engine
            • 2. Notification engine
              • 3. Security configuration
                - ITIL-aligned processes
                • 1. Release management
                  • 2. Change management
                    • 3. Service level management
                      • 4. Problem management
                        • 5. Incident management
                          Fundamental HP Service Manager Technologies and Methodologies8%- Client types and features
                          • 1. Windows client
                            • 2. Web client
                              - Server components and functions
                              • 1. Application server
                                • 2. Web server
                                  • 3. RDBMS server
                                    - Integration methods
                                    • 1. LDAP
                                      • 2. Connect-It
                                        • 3. Web Services
                                          Configuration and Customization25%- Data management
                                          • 1. Database schema
                                            • 2. Custom fields and dictionaries
                                              • 3. Global variables and lists
                                                - Process configuration
                                                • 1. Workflow design
                                                  • 2. Form layout
                                                    Architecture, Installation and Deployment25%- System architecture
                                                    • 1. Port and firewall requirements
                                                      • 2. Network topology
                                                        - Installation and upgrade
                                                        • 1. Server installation
                                                          • 2. Client deployment
                                                            • 3. Database setup

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