We base our ISO20KF preparation on recent years' exams and industry trends through rigorous analysis — then keep revising. Your purchase includes 365 days of free updates, so through 2026 and beyond, your 116 practice questions for the EXIN ISO / IEC 20000 Foundation track the live exam, not a memory of it.
EXIN ISO20KF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Relationship Processes | 5% | - Supplier management - Business relationship management |
| The Service Management System (SMS) | 35% | - Support, operation, performance evaluation, and improvement - Structure and requirements of ISO/IEC 20000-1:2018 - Organizational context, leadership, and planning |
| Service Design and Transition | 5% | - Objectives and key activities |
| Control Processes | 10% | - Change management - Configuration and release control |
| Service Delivery Processes | 5% | - Capacity, information security, and financial management - Service level management, reporting, continuity, availability |
| Introduction to IT Service Management | 35% | - Purpose, benefits, and scope of ISO/IEC 20000 - PDCA cycle and continual improvement principles - Core concepts of ITSM, services, customers, suppliers |
| Resolution Processes | 5% | - Incident management and service request management - Problem management |
Everything You Are Asking About the EXIN ISO / IEC 20000 Foundation
The EXIN ISO / IEC 20000 Foundation blueprint is divided into 7 domains, headlined by Introduction to IT Service Management (35%), Relationship Processes (5%), and The Service Management System (SMS) (35%). The full weighted outline is in the syllabus section above — our materials are revised against it, and your study hours should follow it too.
For the EXIN ISO / IEC 20000 Foundation, EXIN points candidates toward these resources:
Official training builds the foundation; deliberate practice builds the result. Pair whichever course you choose with 116 practice questions from GetValidTest and you prepare on both fronts.
The ISO20KF exam packs 40 questions into 60 minutes. That ratio is the hidden exam-within-the-exam: candidates who never practice under time pressure often know the content and still run out of minutes. Use the GetValidTest Windows engine or online engine in timed mode, and let pacing become a practiced skill rather than an exam-day surprise.
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You pass the ISO20KF exam at 65% (26 out of 40), and official registration costs Approx. $200–$300 USD (varies by region and provider). Keep in mind the fee covers one attempt only — a retake is billed at full price again. The economical path is to self-test first: drill 116 practice questions at GetValidTest in timed mode until your scores clear the passing mark consistently, then register.
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No formal prerequisites; open to all interested in ITSM
Vendor rules change periodically, so before booking, confirm the current criteria on the official EXIN exam page.
You can schedule the EXIN ISO / IEC 20000 Foundation through the official channels below:
One note for scheduling: the ISO20KF exam is delivered Online proctored or at approved EXIN test centers.
The ISO20KF exam — full name ISO / IEC 20000 Foundation — is EXIN's certification exam for professionals working with its technologies; passing it awards the ISO/IEC 20000 Foundation certification, a credential at the Foundation level. It is the kind of vendor-issued proof employers can compare across candidates, which is exactly why it stays in demand. It also leads naturally toward ISO/IEC 20000 Lead Implementer, ISO/IEC 20000 Lead Auditor, ITSM20F, EX0-103.
EXIN ISO / IEC 20000 Foundation Sample Questions:
Why is it important for Service Providers to provide documents and records?
- A. to be able to uniquely identify and record all Configuration Items (CIs) in the Configuration Management Database (CMDB)
- B. It is part of the requirements (evidence) to become ISO/IEC 20000 compliant.
- C. to ensure effective planning, operation and control of Service Management
- D. to ensure employeesare aware of the relevance and importance of their work activities
Correct Answer: C 🗳️
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Problem Management is responsible for carrying out trend analysis of Incident volumes and types. What is the reason for this?
- A. to prevent repetitive occurrence of Incidents
- B. to be able to charge to the correct users of the service
- C. to be able to provide reports to management
- D. to provide input to the Capacity Database
Correct Answer: A 🗳️
The Service Provider should check that the Service Management objectives and the plan are being achieved. Which of the following items is not measured as part of this monitoring, measuring or review?
- A. Resource utilization
- B. Problems
- C. Major non-conformities
- D. Customer satisfaction
Correct Answer: B 🗳️
When scoping for ISO/IEC 20000, what is it that will be audited for certification?
- A. the sections of the standard in scope
- B. the services in scope
- C. the ITIL processes in scope
- D. the Management System in scope
Correct Answer: D 🗳️
What should not be part of a Service Level Agreement (SLA)?
- A. Lessons learned and improvement actions
- B. Authorization details
- C. Impact and priority guidelines
- D. Escalation and notification process
Correct Answer: A 🗳️
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