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HDI QQ0-401 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Desk Concepts & Role | - Fundamentals of Service Desk Function
|
| Continual Service Improvement | - Improvement Methods
|
| Service Desk Operations | - Operational Processes
|
| Customer Service & Communication | - Professional Interaction Skills
|
| Tools & Technology Support | - Service Desk Platforms
|
