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Salesforce Certified Slack Consultant Sample Questions:

1. Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?

A) Provide an overarching, easy-to-follow structure to the grid.
B) Create workspaces for each department.
C) Create workspaces based on how information is naturally shared.
D) Create the minimum number of workspaces to meet your users' needs.

2. You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?

A) Live training
B) Documentation
C) Videos
D) Leadership Ask Me Anything (AMA) Session
E) Customer story

3. Betalog Corp is planning a grid launch with three workspaces. They would like a default announcement channel for all members in the grid.
What guidance can you provide Betalog's Slack admins to meet their requirement?

A) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.
In org settings, make it a default channel.
B) In org settings, create a channel and make it a default org-wide channel. Add the channel to the other two workspaces.
C) Create a channel in one workspace. Make it an org-wide channel by adding the other two workspaces.In the workspace settings, make it a default channel.
D) In org settings, create a channel and make it a default channel. Add all three workspaces to the channel.

4. Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?

A) Install and pre-approve a list of apps.
B) Perform a one-time audit of existing apps and processes.
C) Establish an app approval process.
D) Enable employees on how to use and request apps.
E) Track usage of apps and document the business owner for each app.

5. You are a Slack consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner. The client's Enterprise Grid houses four workspaces: Social, External, Marketing and Finance.
Unless modified from the default in the client's Enterprise Grid, which workspaces can channel members request to work with individuals from the external partner?

A) The first workspace created in the Enterprise Grid
B) The latest workspace created in the Enterprise Grid
C) The External workspace only
D) All the workspaces housed within the Enterprise Grid

Solutions: