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Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design Process | 21-25% | - Scalability and sizing considerations - Requirements analysis - Redundancy and high availability design |
| Implementation & Migration Considerations | 20-25% | - Performance optimization and capacity planning - Interoperability with third-party applications - Migration paths from legacy systems |
| Elite Multichannel Integration & Design | 25-30% | - Security and compliance design - Multichannel routing and workflow design - Server and database architecture |
| Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Key features and capabilities - Core architecture and components - Supported deployment models |
Frequently Asked Questions About Avaya Aura® Call Center Elite & Elite Multichannel Solution Design
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design is an official Avaya exam, catalogued under the code 33820X. Passing it awards the Avaya Certified Solutions Specialist (ACSS) – Avaya Aura Call Center Elite certification at the Specialist level. It also links to ACDS-3382, which broadens its career value. Qualifying exams exist to prove ability in a measurable way, and this one proves yours against the vendor's own standard.
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design gives you 60 - 64 questions and 90 minutes to answer them. Treat time as a resource to allocate, not a countdown to fear: rehearse full sessions in the GetValidTest test engine, practice skipping and returning, and build the calm familiarity that lets your actual knowledge show up on exam day.
Passing Avaya Aura® Call Center Elite & Elite Multichannel Solution Design takes 68% - 71%, and the official fee is $125 USD. Retakes cost the full $125 USD again, which makes verified readiness the cheapest insurance there is. Track your GetValidTest practice scores across sessions and book the exam only when clearing the requirement has become your baseline, not your best day.
No formal prerequisites; recommended: 6+ months experience with Avaya Aura Communication Manager and Call Center Elite solutions
Since vendor requirements are revised periodically, confirm the current conditions before registering on the official exam page.
Registration for Avaya Aura® Call Center Elite & Elite Multichannel Solution Design runs through the official channels below.
One scheduling note: the exam is delivered Computer-based, online or onsite proctored via Pearson VUE.
Avaya recommends the following training for Avaya Aura® Call Center Elite & Elite Multichannel Solution Design candidates.
Whichever path you choose, reinforce it with the 65 practice questions in the GetValidTest 33820X package, because exam confidence is built by answering, not just reading.
Yes. GetValidTest provides a free PDF demo of the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design material, so the product can earn your trust before it earns your money. After purchase, updates are free for 365 days, and once your product expires you can extend the update service at a 50% discount.
Your purchase carries a 100% money-back guarantee with defined conditions. Take the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam within 60 days of purchase; if you fail, you can claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are not eligible, and neither are downloaded-but-unused products, free materials, or expired orders; the candidate name must match the payer name. File with a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. If you prefer, exchange instead: two other exam products of equal value, free, with the update service on your original purchase retained.
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The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam is divided into 4 domains. The most prominent are Elite Multichannel Integration & Design (25-30%), Avaya Aura Call Center Elite & Elite Multichannel Overview (21-25%), and Solution Design Process (21-25%). The complete outline is above on this page; candidates who know the map waste far less time getting to the destination.
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Dedicated hardware and shared software
- C. Shared hardware and dedicated software
- D. Dedicated hardware and dedicated software
Correct Answer: C 🗳️
An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?
- A. 600
- B. 700
- C. 800
- D. 500
Correct Answer: D 🗳️
Explanation: Only visible for GetValidTest members. You can sign-up / login (it's free).
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
- A. Presence Plug-In
- B. EMC Plug-In
- C. Supervisor Plug-In
- D. Agent Plug-in
Correct Answer: A 🗳️
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. PRI
- B. EC500
- C. SIP
- D. CTI
Correct Answer: C,D 🗳️
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 750
- B. 1000
- C. 1500
- D. 500
Correct Answer: C 🗳️
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