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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer requires support for a solution that will allow call center supervisors to monitor the activity of groups of agents, and they need to know more about monitoring agents with the Elite Multichannel (EMC) Supervisor Plug-in, which is part of the EMC Desktop.
How any agents do the supervisors have the ability to monitor?

A) 5 or less
B) 15 or less
C) 20 or less
D) 10 or less

2. Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A) Avaya Aura® Contact Center
B) Avaya Contact Center Select
C) Avaya Experience Portal
D) Voice Portal
E) Avaya Aura® Communication Manager

3. An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A) 600
B) 700
C) 800
D) 500

4. Call Center Elite has the same deployment flexibility as Avaya Aura® Communication Manager (CM). Which two are deployment options for Call Center Elite? (Choose two.)

A) Multiple Servers with Single VMS
B) Cloud: Communication Manager with Call Center Elite on Amazon Web Services (AWS)
C) Multiple Server - Multiple VMS
D) CM Server Separation

5. Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?

A) 15,000
B) 5000
C) 12,000
D) 10,000

Solutions: