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HP HP2-B119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Needs Analysis & Solution Design | 30% | - Designing appropriate pMPS contract models - Assessing costs, productivity and security needs - Identifying customer printing environment requirements |
| Topic 2: Remote Monitoring & Service Delivery | 15% | - Implementation and onboarding process - HP Remote Monitoring technology and functions - Supplies fulfillment and proactive support |
| Topic 3: HP pMPS Overview & Value Proposition | 25% | - Introduction to HP pMPS (print Managed Print Services) - Differentiation from competing solutions - Business benefits and value for customers |
| Topic 4: Sales Process & EMEA-Specific Considerations | 10% | - Partner tools and resources for sales - Proposal development and closing strategies - EMEA region market and compliance requirements |
| Topic 5: pMPS Contract Structure & Pricing | 20% | - Contract renewal and modification options - Contract terms, duration and billing models - Cost-per-page, base fee and additional services |
HP Selling HP EMEA pMPS Sample Questions:
1. How are the costs of the Remote Monitoring appliance hardware added to a pMPS contract?
A) Remote monitoring hardware is added to all deals by default.
B) Remote monitoring does not require any hardware.
C) The customer must order the hardware separately.
D) The hardware is added automatically for base + click and cost per page deals.
2. In which type of deal does HP pay commission to the partner?
A) HP pMPS classic deal only
B) HP pMPS inside deal only
C) an exception approved by the HP partner account manager
D) both HP and pMPS classic and HP pMPS inside deals
3. Which product is an HP imaging and printing management solution?
A) HP Web Jetadmin
B) HP Managed Print Services
C) HP PCL 6
D) HP ePrint
4. What is the greater goal for selling HP imaging and printing products?
A) improving the way they work
B) increasing their printing volume
C) upgrading their fleet
D) meeting their immediate needs
5. What key information is available within the HP Service Portal? (Select two.)
A) rebate and commission information
B) contract details
C) Skype and MSN free dial-up service to the HP Premium Hotline
D) usage reporting (only when remote monitoring is available; page counts by color, paper size)
E) invoice information on partner or customer by revenue and profit
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B,D |
