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HP HP2-B117 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs Assessment | 20% | - Addressing pain points and workflow challenges - Matching products to workload and environment - Identifying business and user requirements |
| Solution Benefits and Differentiators | 25% | - Total Cost of Ownership (TCO) and ROI - Security, sustainability, and reliability advantages - Key HP technologies and unique features |
| HP Imaging and Printing Product Portfolio | 25% | - LaserJet and InkJet printer families - DesignJet large-format solutions - Multi-Function Printers (MFPs) and Flow MFPs - Supplies, accessories, and service offerings |
| Selling and Value Proposition | 20% | - Competitive positioning - Presenting solutions and benefits - Pricing, financing, and closing strategies |
| Software and Services Overview | 10% | - HP ePrint, JetAdvantage, and workflow tools - Managed Print Services (MPS) basics - Warranty and support options |
HP Selling Imaging and Printing Fundamentals Sample Questions:
Question 1
What makes an HP MFP easier to use and more productive than using the separate devices that it can replace?
A. An HP MFP has a single, easy-to-use interface that provides access to its many features and reduces the amount of training necessary for users.
B. Many HP MFPs are Common Criteria Certified, and many more are in evaluation for Common Criteria Certification under the IEEE P2600 Protection Profile.
C. HP MFPs conform to international energy standards, including Energy Star and Blue Angel, reducing stress on the power grid.
D. HP MFPs are compatible with the HP eSupplies app, which finds the right cartridge for your MFP from the palm of your hand.
Question 2
Which feature of many personal HP MFPs and other HP MFPs enables printing from almost any location, from almost any capable device?
A. HP LaserJet modulation
B. HP aPrint
C. HP BiDi
D. HP ePrint
Question 3
What does the HP Embedded Web Server do?
A. Automatically configures settings upon connection to the network
B. Shows which devices are available for printing
C. Automatically notifies the IT department when an imaging or printing device is in use
D. Enables remote management of the imaging and printing device
Question 4
Why is it important to understand the subtleties involved in the use of color in documents?
A. Because some colors change when printed on certain types of media
B. Because colors connote different meanings to people in various cultures
C. Because certain colors cost more to print than others do
D. Because HP printing devices are unable to reproduce some colors
Question 5
What are HP Care Pack services?
A. HP standard limited warranties for devices, supplies, and customer replaceable parts, including full replacement services where required
B. Bundled genuine HP supplies sold contractually
C. Support packages that extend and enhance hardware and software service beyond the scope of the included warranty
D. Bundled genuine HP supplies and maintenance kits provided to customers at specific service intervals
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: D |



