Avaya ACSS Small and Medium Enterprise (SME) Communications : 3000-2

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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)

A) Ethereal data traces
B) Log into support.avaya.com web site and check on the "InSite" field
C) System Status Support tool
D) Help button on Monitor
E) IP Office Knowledge Base Web Site

2. Which three components must be installed on the IP Office Customer Call Reporter server hosting the IIS application? (Choose three.)

A) IPOCCR Real Time Calculation Service
B) IPOCCR Database component
C) IPOCCR Physical Wallboard Service
D) IPOCCR Data Analyzer Service
E) IPOCCR Management Service

3. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?

A) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call

4. Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.
B) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
C) Go to System > SMTP tab, put the email address used by IP Office to send the message.
D) Go to System > SMTP tab, put email address to the destination of all messages.
E) Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.

5. Which three requirements are collected during the Infrastructure Data Gathering phase?
(Choose three.)

A) Above Physical Layer: Existing Data Network
B) Current PBX/Key System Features and Dial Plan
C) Line of Business application integration needs
D) Physical Layer: Existing Telecom Infrastructure
E) Productivity Requirements

Solutions: