ServiceNow Certified Implementation Specialist - Project Portfolio Management (PPM) : CIS-PPM

  • Exam Code: CIS-PPM
  • Exam Name: Certified Implementation Specialist - Project Portfolio Management (PPM)
  • Updated: Aug 13, 2026
  • Q&As: 62 Questions and Answers

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About ServiceNow CIS-PPM Real Exam

Introduction to Certified Implementation Specialist - Project Portfolio Management (CIS PPM) Exam

The Project Portfolio Management (CIS PPM) Exam Specification of the ServiceNow Certified Implementation Specialist specifies the aim, audience, testing choices, exam content coverage, test structure, and prerequisites for being a ServiceNow Certified PPM Implementation Specialist. The Project Portfolio Management (CIS PPM) ServiceNow Accredited Implementation Specialist test certifies that a successful candidate has the expertise and necessary knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow PPM applications.

This CIS PPM exam test is intended for PPM implementation specialists and shows how components of PPM applications, including Demand, Project, and Resource, can be implemented and configured. Separate courses that can be taken care of in Agile and Test Management. Each module offers best practices, configuration steps, and comprehensive details about the applications within Project Portfolio Management. This exam is divided into 5 different modules. Check out the CIS PPM practice exams for a better understanding of how these modules are spread in the exam.

The CIS PPM exam has its focus on these five modules:

  • Module 3: Core Configuration
  • Module 4: PPM Financials Configuration
  • Module 1: PPM Ecosystem, Maturity Model and Implementation Methodology
  • Module 2: PPM Financials Overview
  • Module 5: PPM Performance Analytics, Reporting, and Dashboards

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How to book the Certified Implementation Specialist - Project Portfolio Management (CIS PPM) Exam

Subject to availability, appointments can be made in advance or on the actual test day. To register and to sign up for the CIS PPM exam test, please visit WebAssessor. For this test, online proctoring is available. Every applicant must register for the exam through the ServiceNow Webassessor website using a voucher obtained by completing the implementation training prerequisite for Project Portfolio Management (PPM). Voucher codes are non-transferable and only allow the applicant to sit for the Certified Implementation Specialist Project Portfolio Management Test.

Each test taker has the option of taking the exam at an Accredited Testing Center or as an online-proctored test during the registration process. The Certified Implementation Specialist exam is carried out in both testing venues via a clear, friendly user interface tailored for ServiceNow tests. The testing network for Kryterion is worldwide and all locations provide a secure, comfortable testing environment. At a specific date and time, candidates register for the exam, so there is no waiting and a seat in the testing center is reserved. As an online-proctored exam, each candidate can also choose to take the examination. This testing environment allows an applicant if certain conditions are met, to take the test on his or her own method.

How to Prepare For Certified Implementation Specialist - Project Portfolio Management (CIS PPM) Exam

Preparation Guide for Certified Implementation Specialist - Project Portfolio Management (CIS PPM) Exam

Introduction

ServiceNow is a Santa Clara-based American software company that provides and administers this CIS PPM exam test. Based in California, ServiceNow provides a cloud computing platform to help businesses handle automated workflows for business operations and has been recognized for creativity as well. ServiceNow, founded by Fred Luddy in 2004, is listed on the New York Stock Exchange and is a member of the Russell 1000 and S&P 500 Index.

ServiceNow offers digital workflows that produce excellent experiences and unlock value. ServiceNow believes in technology's ability to decrease the uncertainty of our jobs and make people work better. In new digital workflows, they transform old manual ways of working. They deliver an expansive portfolio of IT, HR, Customer Support, and other divisions that cover the Now Platform training offerings. They will teach you how to work quickly and optimize your use, whether you are just getting started or ready to extend your skills and knowledge of ServiceNow.

Demand for specialists at ServiceNow is rising rapidly. Certification by ServiceNow gives participants the information and trust to take full advantage of the ServiceNow program. Attendees learn to configure, customize, and build with real-world examples and a hands-on approach in the training and certification programs.

ServiceNow Qualification tests in a proctored environment are computer-based, multiple-choice exams delivered by ServiceNow training partner Kryterion. Also available as online proctoring. This document explains the exam in detail with all the topics included and helping preparatory material. The exam difficulty is also discussed with methods of overcoming that difficulty by studying the CIS PPM exam dumps.

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-ppm-blueprint.pdf

ServiceNow CIS-PPM Exam Syllabus Topics:

SectionObjectives
Demand Management- Demand workflow
  • 1. Conversion to project or portfolio item
    • 2. Approval processes
      - Demand intake and evaluation
      • 1. Demand prioritization and scoring
        • 2. Demand creation and submission
          Resource and Financial Management- Financial tracking
          • 1. Cost planning and budgeting
            • 2. Expense tracking
              - Resource management
              • 1. Resource allocation and planning
                • 2. Time tracking and utilization
                  PPM Fundamentals- Project Portfolio Management concepts
                  • 1. Project lifecycle in ServiceNow PPM
                    • 2. Portfolio and demand alignment
                      Project and Portfolio Management- Project planning and execution
                      • 1. Project creation and structure
                        • 2. Milestones and tasks management
                          - Portfolio planning
                          • 1. Resource and capacity alignment
                            • 2. Portfolio selection and governance
                              Reporting and Analytics- PPM reporting tools
                              • 1. Portfolio reporting metrics
                                • 2. Performance dashboards

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