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Avaya 133-S-715.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design & Optimization | 15% | - High availability and redundancy - Performance tuning and best practices - Scalability and capacity planning |
| Topic 2: Installation & Implementation | 25% | - Integration with telephony infrastructure - Server and software installation - Database configuration |
| Topic 3: Maintenance, Troubleshooting & Reporting | 15% | - Backup, restore and upgrades - Reporting, analytics and monitoring - Log analysis and fault isolation |
| Topic 4: System Architecture & Overview | 20% | - Avaya Interaction Center components - Deployment models and topology - Communication protocols and interfaces |
| Topic 5: Configuration & Administration | 25% | - Agent groups, skills and queues - User, role and permission management - Routing strategies and workflows |
