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ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Concepts of Service Management | 15% | - Value, outcomes, costs, and risks - Products, services, and service offerings - Service and service relationships |
| Topic 2: ITIL Guiding Principles | 20% | - Optimize and automate - Keep it simple and practical - Collaborate and promote visibility - Start where you are - Focus on value - Progress iteratively with feedback - Think and work holistically |
| Topic 3: ITIL Practices | 15% | - Technical management practices - Service management practices - General management practices |
| Topic 4: ITIL Service Value System | 18% | - Governance - Overview of the Service Value System - Service Value Chain - Continual improvement |
| Topic 5: Four Dimensions of Service Management | 17% | - Value streams and processes - Information and technology - Organizations and people - Partners and suppliers |
| Topic 6: ITIL Service Value Chain Activities | 15% | - Design and Transition - Plan, Improve, Engage - Obtain/Build, Deliver and Support |
