Prerequisites
Those specialists who plan to obtain the ITIL Practitioner certificate should already hold ITIL V3 Foundation or ITIL 4 Foundation. The intended audience for the certification exam is those IT professionals who are looking to gain and validate their competence in adopting and adapting the ITIL guidance to their own specific circumstances and needs.
Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level
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This test includes several domains. The applicants should get acquainted with them in advance. They may download the official exam syllabus from the certification webpage. The highlights of the subject areas that are covered in the test are enumerated below:
Ability to Use IT Service Management Concepts: The first section assesses the skills of the test takers in the following:
- Analyzing the importance of each element of service when planning and applying service improvements
- Applying the ‘adopt and adapt’ concept when utilizing the Information Technology Infrastructure Library guidance in a specific context
ITIL ITIL-Practitioner日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Continual Service Improvement (CSI) | - Measurement and metrics
|
| Practical ITIL application | - Applying ITIL guidance in real scenarios
|
| Communication and stakeholder management | - Effective communication planning
|
| Organizational Change Management | - Driving adoption of ITIL practices
|



