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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Communication | - Communication Channels
|
| Master Data and Configuration | - System Configuration
|
| Service Processes | - Service Order Processing
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Reporting and Analytics | - Service Reporting
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. For registered products, counter readings are recorded in which of the following facets?
A) Maintenance plans
B) Items
C) Measurement logs
D) Measurement
2. How can you prevent users from adding an installed base within a ticket?
A) Keep the installed base status as in Preparation
B) Use an action to block the installed base if it is active
C) Download the installed base for offline editing
D) Add a new inactive item to the structure of the installed base
3. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration?
Note: There are 2 correct answers to this question
A) Assign tickets to the last processor
B) Disable the profanity check for outbound responses
C) Create or delete custom channels
D) Manage business tasks for employee support
4. From which of the following lists do you add products to the maintenance items?
A) Products from related tickets
B) Registered products
C) Product categories
D) Product list
5. You need to configure an automated e-mail response to your customer when a service technician is assigned to a ticket.
Which actions do you perform in SAP Cloud for Customer?
Note: There are 2 correct answers to this question.
A) Configure e-mail channels
B) Build a workflow rile
C) Create social media channels
D) Set up notification of delegates
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: D | Question # 5 Answer: A,C |
