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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Statistical Process Control (SPC) - Plan-Do-Study-Act (PDSA) cycle - Six Sigma methodology - Lean operations and waste elimination |
| Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Product and service design - Operations strategy and competitive priorities |
| Competency 4: Supply Chain Management | - Logistics and distribution - Supply chain design and strategy - Sourcing and procurement - Inventory management |
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions - Capacity planning strategies |
| Competency 6: Production Planning and Scheduling | - Master Production Schedule (MPS) - Aggregate planning - Theory of Constraints (TOC) - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems |
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) |
| Competency 7: Forecasting | - Qualitative forecasting methods - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) |
WGU Operations Management (C215, VDC2) Sample Questions:
Question 1
How does the status of overall customer satisfaction support supply chain objectives?
A. It measures space requirements.
B. It measures compliance.
C. It measures capacity utilization.
D. It measures efficiency.
Question 2
A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers
A. Batch process
B. Continuous process
C. Project process
D. Line process
Question 3
Which element is part of a financial plan?
A. Product pricing
B. Budget projections
C. Compensation planning
D. SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
Question 4
Which continuous improvement method does Cpk measure?
A. How close one is to a target and how consistent one is with the average performance
B. The most common measurement process
C. Parts per million on the capability index
D. What a process is capable of and how long it will take to conclude
Question 5
The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000.
What is the number of weeks of supply?
A. 5
B. 8
C. 9
D. 6
E. 7
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,C | Question 3 Answer: B | Question 4 Answer: A | Question 5 Answer: E |
