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Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design Process | 21-25% | - Scalability and sizing considerations - Requirements analysis - Redundancy and high availability design |
| Implementation & Migration Considerations | 20-25% | - Performance optimization and capacity planning - Interoperability with third-party applications - Migration paths from legacy systems |
| Elite Multichannel Integration & Design | 25-30% | - Security and compliance design - Multichannel routing and workflow design - Server and database architecture |
| Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Key features and capabilities - Core architecture and components - Supported deployment models |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
A) Shared hardware and shared software
B) Dedicated hardware and shared software
C) Shared hardware and dedicated software
D) Dedicated hardware and dedicated software
2. An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?
A) 600
B) 700
C) 800
D) 500
3. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
A) Presence Plug-In
B) EMC Plug-In
C) Supervisor Plug-In
D) Agent Plug-in
4. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
A) PRI
B) EC500
C) SIP
D) CTI
5. An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
A) 750
B) 1000
C) 1500
D) 500
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: C |
