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Apple 9L0-005 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting Methodology | 25% | - Customer Interaction and Problem Isolation
|
| Software and Firmware | 15% | - Firmware Updates and Configuration
|
| Disassembly, Repair and Reassembly | 25% | - Reassembly and Verification
|
| Safety and Environmental Guidelines | 15% | - Electrical Safety
- Electrostatic Discharge (ESD) Safety
|
| Product Knowledge and Specifications | 20% | - Hardware Architecture
|
Apple Desktop Service Certification Sample Questions:
Question 1
Examine the exhibit. Will this application launch natively on an Intel-based Mac?
A. No
B. Yes
Question 2
Where is the BEST place to look for information regarding special take-apart tools for an Apple product?
A. Service News
B. Discussions
C. Service manual
D. User's manual
Question 3
A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?
A. The AirPort Express Base Station is not compatible with the Mac mini.
B. The Mac mini must be upgraded to Mac OS X v10.4.7 first.
C. The AirPort Express Base Station is too far away.
D. AirPort reception is affected by the display on top of the Mac mini.
Question 4
A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a NODE in this scenario?
A. TCP/IP
B. Ethernet cable
C. Mac mini
D. Coaxial cable
Question 5
A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?
A. Replace the internal hard drive with a known-good hard drive.
B. Replace the logic board.
C. Try to start up from a bootable CD or DVD.
D. Reinitialize the hard disk and reinstall the Mac OS.
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: C |
