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NEW QUESTION # 18
Which configuration informs a user by email when an assignment is added to the user's worklist?
- A. Add a Send Notification step to the process after the assignment to notify the assigned user.
- B. Add a Send Email step to the process before the assignment to notify the assigned user.
- C. Configure a service level to send a notification to the assigned user.
- D. Configure the case type to send assignment notifications to assigned users.
Answer: D
NEW QUESTION # 19
When an auto accident claim is resolved in the Resolve stage, email notifications must be sent automatically to the adjuster who inspected the car, to the insured party, and to the insurance agent who verified the claim.
How do you configure the resolve process to support this requirement?
- A. Add a Send Email step and include all required participants.
- B. Route an Approval step to the required participants.
- C. Route the email to all the recipients in a Collect Information step.
- D. Add a Send Email step as an optional action.
Answer: A
Explanation:
To send email notifications automatically to the adjuster, the insured party, and the insurance agent when an auto accident claim is resolved, you need to add a Send Email step to the resolve process and include all required participants as recipients. You can use fields, participants, or user references to identify the recipients. The other options are either incorrect or irrelevant for this requirement. Reference: https://academy.pega.com/topic/email-correspondence/v1 https://docs-previous.pega.com/case-management/87/sending-emails
NEW QUESTION # 20
Which two requirements demonstrate the need to configure correspondence? (Choose Two)
- A. Phone a customer for additional information about the case.
- B. Fax a new insurance claim to the auto repair shop.
- C. Assign a new insurance claim to a case worker to process.
- D. Text the customer with status changes in an insurance claim.
Answer: B,D
Explanation:
These answers are correct because they demonstrate the need to configure correspondence, which is a way of communicating with external parties through email, fax, letter, or text message. Correspondence can be configured to send information or documents related to a case to customers, stakeholders, or other parties involved in the case. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 7: Correspondence)
NEW QUESTION # 21
Which scenario is a use case for the Wait step?
- A. The customer cannot complete an application for a checking account until a bank representative reviews their credit report.
- B. A payroll user cannot process a salary increase until the department manager approves the increase.
- C. The customer needs to log in to their account before receiving a membership discount on an online purchase.
- D. An agent need to send a confirmation email to an insured customer after they complete a form.
Answer: B
NEW QUESTION # 22
ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?
- A. The mobile app supports all mobile phone operating systems.
- B. CSRs can create other case type instances on the mobile app.
- C. The mobile app customizes currency units and date/time format according to the location of the users.
- D. Mobile app color palettes are different for users and CSRs.
Answer: D
NEW QUESTION # 23
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
How do you suspend the parent case processing until the child cases are resolved?
- A. Add a service level agreement to resolve the child cases within 90 days.
- B. Add a 30-day wait to the parent case to allow time for the child cases to resolve.
- C. Add an approval step to each of the child cases to resolve the cases.
- D. Add a wait step to the parent case pausing the parent case until the child cases resolve.
Answer: D
Explanation:
it suspends the parent case processing until the child cases are resolved, as per the requirement. The Wait step can be configured to pause the parent case until all child cases are resolved. This way, the parent case ensures that all child cases are completed before proceeding. Reference: https://academy.pega.com/library/87/pega-certified-business-architect-pcba-87v1 (Module 5: Case Hierarchy)
NEW QUESTION # 24
Which statement most accurately describes the use of Pega Mobile Preview?
- A. Pega Mobile Preview allows you to simulate a Pega application on a mobile device.
- B. Pega Mobile Preview allows you to configure the application user interface.
- C. Pega Mobile Preview models a typical user interaction to scenario test a mobile app
- D. Pega Mobile Preview simulates user loads to test mobile app performance.
Answer: A
NEW QUESTION # 25
As part of a Reservation case type that manages car rentals, clients can review their past rentals by selecting from a list of rental cases. What field type do you configure to achieve this behavior?
- A. Case reference
- B. Embedded data
- C. Data reference
- D. Query
Answer: A
Explanation:
A case reference field allows users to select a case from a list of existing cases that match a specified condition. You can configure a case reference field to display the case ID, the case name, or any other property of the case. You can also use a case reference field to link cases together or to navigate to another case. Reference: https://community.pega.com/knowledgebase/articles/user-interface/86/creating-case-reference-fields
NEW QUESTION # 26
In a hiring application:
* An employee interviews the candidate.
* The Human Resources (HR) team creates and sends the offer letter.
* The Information Technology (IT) team assigns the workstation.
* The facilities team assigns the work desk.
To meet these requirements, what personas do you create?
- A. Employee, HR, IT, Facilities
- B. HR, IT, Facilities
- C. Employee, HR, Facilities
- D. Employee, IT, Facilities
Answer: A
Explanation:
To meet these requirements, you need to create four personas: Employee, HR, IT, and Facilities. A persona is a role that represents a group of users who perform similar tasks in your application. You can use personas to define user stories, assign tasks, configure access groups, and design user interfaces for your application. Reference: https://academy.pega.com/library/81/pega-certified-business-architect-pcba-81
NEW QUESTION # 27
Which two of the following use cases do you implement by using one or more calculated fields? (Choose Two)
- A. A certification manager wants to determine the number of exams conducted at each testing facility in the current quarter.
- B. An accountant wants to list the largest order for the last month, for each customer account.
- C. A sales representative wants to quote the cost of an insurance policy based on selected coverage options.
- D. A project manager wants to estimate the cost of painting a banquet hall based on labor and materials required.
Answer: C,D
Explanation:
Calculated fields are fields that derive their values from other fields or expressions. You can use calculated fields to implement use cases that require calculations based on user inputs or data sources, such as estimating costs, quoting prices, computing discounts, etc. For example, you can create a calculated field that multiplies the labor hours by the hourly rate to estimate the labor cost for painting a banquet hall, or a calculated field that adds up the premiums for different coverage options to quote the cost of an insurance policy. Reference: https://community.pega.com/knowledgebase/articles/user-interface/86/creating-calculated-fields
NEW QUESTION # 28
Which three of the following options are application layers in the Situational Layer Cake architecture? (Choose Three)
- A. Organization
- B. Implementation
- C. Language
- D. Country
- E. Division
Answer: A,B,E
NEW QUESTION # 29
The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
- A. Repair
- B. Review
- C. Submission
- D. Verification
Answer: A
Explanation:
The Repair phase can be implemented as a child case because it represents work that is performed by a third party and can be processed in parallel with other phases. A child case also allows for different reporting options and time frames for the repair work. The other phases are part of the main business process and should be implemented as steps or stages in the top-level case. Reference: https://academy.pega.com/topic/child-cases/v1
NEW QUESTION # 30
Select the use case that requires an integration by using robotic process automation (RPA).
- A. An online ordering application submits credit card information to a payment processor through a web service.
- B. A service management application lists paint options sourced from a Pega Platform data object.
- C. An order management application updates a customer profile in a legacy system that lacks an exposed API.
- D. A drug trial management application submits trial data to a protected system through a secure connection.
Answer: C
Explanation:
This use case requires an integration by using robotic process automation (RPA). RPA is a technology that automates tasks by mimicking human interactions with user interfaces of applications or systems. You can use RPA to integrate with legacy systems that lack an exposed API or a standard protocol for data exchange. For example, you can use RPA to update a customer profile in a legacy system by launching the system's application, entering the customer data, and clicking the save button. Reference: https://community.pega.com/knowledgebase/articles/application-development/86/integrating-robotic-process-automation
NEW QUESTION # 31
Sales managers must be able to approve sales quote proposals by email and from a mobile device. How do you implement this requirement?
- A. Add an Approve/Reject step and enable email and mobile approval.
- B. Add an Approve/Reject step and enable email notifications on the case type.
- C. Add an Approve/Reject step with mobile approval enabled and a Send Email step.
- D. Add an Approve/Reject step and a Send Email step.
Answer: A
Explanation:
To enable sales managers to approve sales quote proposals by email and from a mobile device, you need to add an Approve/Reject step to the case life cycle and enable email and mobile approval. This option allows sales managers to approve or reject the proposal by replying to an email message or by using a mobile app. The other options are either incorrect or irrelevant for this requirement. Reference: https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-email https://docs-previous.pega.com/case-management/87/approving-rejecting-cases-mobile-devices
NEW QUESTION # 32
Drag each Pega Express'- delivery phase on the left to the matching task on the right.
Answer:
Explanation:
NEW QUESTION # 33
Before development, your team creates a spreadsheet with work items to populate the backlog. How do you populate the backlog directly from the spreadsheet?
- A. Create stones
- B. Create feedback
- C. Create bugs
- D. Import stones
Answer: D
NEW QUESTION # 34
You are configuring an accident claim case for an automobile insurance company with two child cases as illustrated.
How do you suspend the parent case processing until the child cases are resolved?
- A. Add a service level agreement to resolve the child cases within 90 days.
- B. Add a 30-day wait to the parent case to allow time for the child cases to resolve.
- C. Add an approval step to each of the child cases to resolve the cases.
- D. Add a wait step to the parent case pausing the parent case until the child cases resolve.
Answer: D
NEW QUESTION # 35
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