78201X Dumps PDF New [2024] Ultimate Study Guide
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Avaya 78201X certification exam is an industry-recognized certification that validates the knowledge and skills required to support Avaya IP Office™ platform. Avaya IP Office™ Platform Support Certified Exam certification is ideal for professionals who work with Avaya IP Office™ platform on a daily basis and want to demonstrate their expertise. Avaya IP Office™ Platform Support Certified Exam certification is also highly valued by organizations that use Avaya IP Office™ platform and is a valuable asset for professionals who want to enhance their career prospects.
NEW QUESTION # 24
A remote worker using Avaya Windows Communicator visits the office headquarters where IP Office and one-X® Portal are located. Which two technologies can enable the worker to re-register locally? (Select two.)
- A. Session Border Controller
- B. Split-brain DNS
- C. Port Address Translation (PAT)
- D. Extensible Messaging and Presence Protocol (XMPP)
- E. Wi-Fi calling
Answer: B,E
Explanation:
Explanation
References:
https://downloads.avaya.com/css/P8/documents/100175092 Page: 40
NEW QUESTION # 25
In which folder on the system SD card would you place the firmware files (.bin) for an IP telephone?
- A. /lvmail
- B. /temp
- C. /primary
- D. /backup
- E. /dynamic
Answer: C
NEW QUESTION # 26
What is the purpose of the "SMTP Authentication" setting in the email configuration of Avaya IP Office?
- A. It enables email communication between IP Office and the SMTP server without requiring login credentials.
- B. It disables email communication between IP Office and the SMTP server.
- C. It encrypts email communication between IP Office and the SMTP server using SSL/TLS.
- D. It requires login credentials to be entered for email communication between IP Office and the SMTP server.
Answer: D
NEW QUESTION # 27
If no Music-on-Hold source is selected, what will a caller hear when a user places them on hold, and how can this behavior be customized?
- A. A caller will hear a double bleep tone, which cannot be customized as it is a default system behavior.
- B. A caller will hear ringing, which can be customized to play music or a pre-recorded message by configuring the Music-on-Hold source.
- C. A caller will hear silence, which can be customized to play a pre-recorded message or a periodic tone by configuring the Music-on-Hold source.
- D. A caller will hear an automated voice saying "Please Hold", which can be customized to play a different message by configuring the Music-on-Hold source.
Answer: A
Explanation:
Explanation
References:
https://downloads.avaya.com/css/P8/documents/100119917
NEW QUESTION # 28
A customer's primary number is directed to the VM: Main destination in the incoming call route menu. Where should you look to ensure that these calls are being routed correctly?
- A. Voicemail Pro Modules
- B. User Extension Settings
- C. Auto Attendant Menus
- D. Hunt Group Configuration
Answer: A
NEW QUESTION # 29
In an IP500 V2 system that has a combo card, what are the two types of Trunk cards that can be present in the control unit along with the combo card?
- A. SIP and H.323
- B. Analog and Digital
- C. T1 and E1
- D. E&M and BRI
- E. PRI and SIP
Answer: C,E
NEW QUESTION # 30
Which default short code is used to toggle the modem function on the analog trunk card?
- A. *9000*
- B. #9000#
- C. *9000#
- D. #9000*
Answer: A
NEW QUESTION # 31
When using the System Status Application for troubleshooting, which two options can be utilized for gathering data? (Choose two.)
- A. Continuous Log and Snapshot Only
- B. Snapshot Only and Development Tracing
- C. Resource View and Selective View
- D. Development Tracing and Resource View
- E. Continuous Log and Development Tracing
Answer: A,E
Explanation:
Explanation
References:
https://downloads.avaya.com/css/P8/documents/100150298 Page: 14-15
NEW QUESTION # 32
A customer is running an IP Office 500 V2, one-X Portal, Voicemail Pro, and CCR supporting 50 users, of which 10 are CCR agents. They are currently on software version 8.0 and would like to upgrade to version 9.1.
What application changes will they need to make during the upgrade?
- A. All applications, as 9.1 does not support any of them.
- B. Only one-X Portal as it is supported in 9.0 or higher.
- C. All applications can be upgraded to 9.0 or higher without changes.
- D. Only CCR as it is not supported in 9.0 or higher.
Answer: D
Explanation:
Explanation
References:
http://www.digitcom.ca/blog/Avaya-IP-Office-R9.1-The-IP-Office-is-All-Grown-Up.html
NEW QUESTION # 33
You are trying to assign a user as a Power User in the User Form of Manager, but the option is not available in the profile drop-down menu. What is the most likely reason for this?
- A. The IP Office system is running an incompatible software version.
- B. The feature has not been enabled in the IP Office system's licensing.
- C. The user does not have the necessary User Right assigned to them.
- D. The user's extension has not been configured correctly.
Answer: B
NEW QUESTION # 34
Given an IP Phone that is not working, which of the following is an example of "Top-Down Troubleshooting"?
- A. Replace the patch cord of the IP Phone, and if it boots up, make a call.
- B. Attempt to ping the IP Phone and make a call if the ping is successful.
- C. Check for an indicator light where the IP Phone is connected and listen for a dial tone.
- D. Validate that the gateway IP address is present in the IP Phone configuration.
Answer: C
Explanation:
Explanation
References:
https://downloads.avaya.com/elmodocs2/ip_phones/r2_0/233507_2/lanad052.html
NEW QUESTION # 35
With a combo card in an IP500 V2, which two types of Trunk cards can also be present in the control unit? (Choose two.)
- A. E&M
- B. BRI
- C. Analog
- D. SIP
- E. PRI
Answer: B,C
NEW QUESTION # 36
When installing IP Office Server Edition, which application needs to be installed on a separate server or hard drive partition?
- A. Web Services
- B. one-X® Portal
- C. Avaya Contact Recorder
- D. Voicemail Pro
- E. Call Detail Records
Answer: C
Explanation:
Explanation
References:
https://downloads.avaya.com/css/P8/documents/101005101 Page: 9
NEW QUESTION # 37
A customer reports a delay of 5 seconds in receiving calls over analog trunks on the target phone. What could be the cause of this problem?
- A. Ring delay is not configured on system telephony settings.
- B. Improper configuration of the system Locale.
- C. IP Office is not receiving the ICLID from PSTN.
- D. High level is set on Incoming Call Route.
Answer: C
Explanation:
Explanation
References:
https://downloads.avaya.com/elmodocs2/ip_office/R3.1/maintenance.pdf
NEW QUESTION # 38
When logging in to IP Office Security Settings for the first time using the Manager Application, the default user name is "security".
What is the default password?
- A. security
- B. administrator
- C. default
- D. securitypwd
Answer: D
Explanation:
Explanation
References:
http://avayaipofficetips.blogspot.co.za/2012/05/how-to-change-administrator-password-on.html
NEW QUESTION # 39
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