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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?

A) Avaya Agent Desktop
B) Avaya IX ™M Workspaces
C) Avaya Callback Assist
D) Avaya IX ™ Workplace

2. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Supervisor
B) Agent
C) Manager
D) Administrator

3. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Dialogue Designer
B) Work Assignment
C) Context Store
D) Co-browse

4. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Engagement Assistant
B) Microsoft Lync
C) Avaya Multimedia Messaging
D) Presence Service

5. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?

A) 4450
B) 2200
C) 1100
D) 550

Solutions: