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Microsoft Designing and Providing Microsoft Volume Licensing Solutions to Large Organizations Sample Questions:
1. You are a licensing specialist.
Last year, your customer signed a Select License agreement and forecasted enough license acquisitions to qualify for Select Level B in the Server pool. At the first anniversary of the agreement, your customer had purchased only 780 points in the Server pool.
You need to inform your customer how his licensing agreement will be affected.
What should you advise your customer?
A) The customer will be automatically re-leveled to Select Level C.
B) The customer must re-negotiate the Select License agreement and must forecast Select
Level C.
C) The customer must re-negotiate the Select License agreement and must forecast Select
Level A.
D) The customer will be terminated from the Select License agreement.
E) The customer will be automatically re-leveled to Select Level A.
2. You are a licensing specialist. Your customer is Tailspin Toys, a gift retailer.
Company Background
The peak sales season for Tailspin Toys is in July. During July, the number of employees increases by as much as 50 percent. During the remainder of the year, the company has a core staff of 300 employees.
Network Description
The Tailspin Toys network contains 300 desktops that run Microsoft Office 2000
Professional and the Core client access license (CAL). The number of desktops increases to a maximum of 450 during the peak sales season. When the staff increases to its highest level, many employees use desktops that were inactive for a long time. These desktops run older versions of software.
The network contains five servers that run Microsoft Windows 2000 Server. One of the servers also runs Microsoft Systems Management Server 2.0.
The company is planning the following technology changes:
Deploy the latest version of Systems Management Server so that the latest version of Office Professional can be deployed and the company can manage its desktop count and other software.
Standardize the desktop applications. This task is difficult because staffing levels fluctuate.
Current Licensing Solution
The desktop software was licensed through an Open Business agreement that ended in
2002.
Business Goals
Tailspin Toys wants to use the latest technology to meet customer demands. However, the company requires flexibility in purchasing to meet its organizational needs. The chief financial officer (CFO) suspects that the cost of maintaining the latest technology will exceed the company budget, particularly during the slow seasons, when the desktop requirements are reduced. In addition, the CFO states that she wants the company to own all assets.
The company needs a solution that will meet its technology requirements without exceeding its budget goals.
It is currently January, which is a slow sales season. The company needs to enter a licensing agreement as soon as possible to prepare for the peak sales season.
End of repeated scenario
You need to select the most appropriate licensing program and discount level for Tailspin
Toys. Which licensing program and discount level does the company qualify for?
A) Select License C Applications: Level A; Servers: Level A
B) Select License C Applications: Level B; Servers: Level A
C) Enterprise Agreement C Level A
D) Enterprise Agreement C Level B
3. What are the characteristics of a qualified desktop?
A) Any personal computers and similar devices used to do work for the company and capable of running enterprise products.Included are computers running as a server only, computers running line-of-business software, and systems running an embedded operating system. The devices must have a Microsoft Windows operating system.
B) Any personal computers and similar devices used to do work for the company and capable of running enterprise products.Not included are computers running as a server only, computers running line-of-business software only, and systems running an embedded operating system.
C) Any personal computers and similar devices used to do work for the company and capable of running enterprise products. Included are computers running as a server only, computers running line-of-business software, and systems running an embedded operating system.The devices must be purchased by the company during the term of its licensing agreement.
D) Any personal computers and similar devices used to do work for the company and capable of running enterprise products. Included are home computers and mobile devices.
Not included are computers running as a server only, computers running line-of-business software only, and systems running an embedded operating system.
4. You are a licensing specialist. Your customer is Proseware, Inc., an online bookstore that has $30 million in annual sales.
Company Background
Proseware, Inc., has a main office in New York and branch offices in the United States,
Greece, and Malaysia. The company anticipates that sales will continue to grow this year.
Network Description
The company network contains 700 desktops that run Microsoft Windows XP Professional.
Two hundred of the desktops run Microsoft Office 2000 Professional, which is covered by
Software Assurance that expires in 13 months. The other 500 desktops run Office 2000
Standard, which is not covered by Software Assurance. The current desktop environment meets the company??s needs.
The network contains 100 Windows NT Server 4.0 servers that run the companys online
Web services. The company wants to upgrade all the servers to Windows Server 2003.
However, there is not enough budget to upgrade this year. The company is considering a
Microsoft Exchange Server 2003 deployment, and it expects to purchase about 20 additional servers during the next three years.
Current Licensing Solution
Proseware, Inc., currently purchases Microsoft software through an Open Volume agreement. In the past, the company made license-only purchases on all server software licenses and did not invest in Software Assurance. Because of the geographical locations of the company offices, managing licenses is difficult.
Business Goals
The chief executive officer (CEO) states that the information technology (IT) department is too busy managing the server infrastructure. The IT department has the following goals:
Increase the security of the network.
Maintain stability in the organizations infrastructure.
Ensure that the technology on new servers is kept current.
Increase the return on IT investments.
The IT department does not have time for basic desktop help desk requests. The department wants to find ways to gain additional technical support from Microsoft on desktop and server products that are purchased.
End of repeated scenario
You need to recommend the most appropriate licensing solution for upgrading the servers to Windows Server 2003. What should you recommend?
A) Open Business with Software Assurance
B) Open Volume with Software Assurance
C) Original Equipment Manufacturer (OEM)
D) Select License with Software Assurance Membership
E) Enterprise Agreement
5. You are a licensing specialist. Your customer is Contoso Pharmaceuticals, a growing pharmaceutical company.
Company Background
Contoso Pharmaceuticals has two divisions in the United States, one division in
Switzerland, and two divisions in England. The company is purchasing a small competitor in Germany that has a Select License agreement at Level A for applications and systems.
The agreement includes Software Assurance Membership.
In the past year, Contoso Pharmaceuticals expanded much more rapidly than it had anticipated. The companys growth will likely continue. Additional competitors might be acquired.
Network Description
The Contoso Pharmaceuticals network contains 11,500 desktops. The desktops run
Microsoft Windows XP Professional. Desktops in most locations run Microsoft Office
Professional. Desktops in some locations run third-party applications. The company network contains Microsoft Exchange servers and Microsoft Windows servers.
Current Licensing Solution
Contoso Pharmaceuticals holds a Select 6.x License agreement. When the company entered the Select License agreement, the number of forecasted purchases qualified
Contoso Pharmaceuticals for the Level B discount in applications and systems. As the company approaches its first anniversary, it has accumulated 20,000 points in the
Applications pool and 12,000 points in the Systems pool.
Business Goals
Each division plans and budgets its own software purchases. This purchase model works for Contoso Pharmaceuticals, but the executive team wants to look for ways to optimize the companys information technology (IT) investments and to ensure a more predictable budget.
The executive team is evaluating whether it should manage the IT environment and budget for the entire enterprise and standardize all desktops to use the same applications and operating systems. The team wants to save money and to ensure that collaboration among divisions and locations is more efficient. The team does not know if the benefits of standardization will outweigh the costs of training end users and the IT department to use the new software.
End of repeated scenario
You need to recommend the most appropriate licensing solution for Contoso
Pharmaceuticals. What should you recommend?
A) Open Volume with Software Assurance
B) Enterprise Agreement for all divisions except for the German division; Select License for the German division with Software Assurance Membership
C) Enterprise Agreement
D) Select License at the Level C discount with Software Assurance
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: C |



