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IBM Case Manager V5.1 Sample Questions:

1. What is the recommended way to add a Work Detail page?

A) Create the new page in Case Manager client and then associate it in Case Builder.
B) Add the page in Case Client and customize with new functionality.
C) Create the new page in Case Manager client by duplicating a page and then associate it in Case Builder.
D) Add the page in Case Builder by duplicating another page.

2. What are the tasks types in ICM?

A) Document arrival tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.
B) Repeatable tasks, document arrival tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.
C) Repeatable tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.
D) Repeatable tasks, optional tasks, discretionary tasks, and event driven tasks.

3. What can IBM Content Analytics be used for? (Choose two.)

A) See which words and phrases occur frequently in many cases.
B) Discover unexpected correlations between words and phrases.
C) Get data on the average time to complete business tasks during a specific time interval.
D) Review volume, find and eliminate bottlenecks and ensure that operations are working efficiently and effectively.
E) Reporting on cases and tasks that are currently active.

4. Before a case property can be exposed to the Case Analyzer, what Content Engine events must be audited?

A) Creation Event, Deletion Event, Update Event
B) Change State Event, File Event, Update Event
C) Creation Event, Deletion Event, Checkin Event
D) Change State Event, Creation Event, Delete Event

5. Typically, in a production environment, you do not give users permission to create and manage spaces and catalog entries in Business Space. What function is used to hide these features of the client user interface?

A) Set the Business Space configuration setting com.ibm.mashups.manageSpaces to false.
B) Use FileNet Enterprise Manager to set LDAP security on the all users who should not have access.
C) Set the Business Space configuration setting com.ibm.mashups.lockeddown to true.
D) Use the IBM Case Manager Administration Client to configure the security settings for Production groups and users.

Solutions: