Cisco Implementing Cisco Collaboration Cloud Customer Experience : 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

A) Allocated to Channels
B) Assign skills in flow
C) Assign skills to the queue
D) Assigned to Capacity-based Teams
E) Allotted on Desktop Profile

2. A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?

A)

B)

C)

D)

3. An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?

A) SNMPv3
B) CAPF enrollment
C) TFTP authentication
D) SAML single sign-on

4. Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

A) Check the SIP trunk status on the customer's Session Border Controller.
B) Verify that the Webex Contact Center channels are associated.
C) Review the Webex Contact Center Queues configuration.
D) Review the Webex Contact Center Analyzer that checks the call logs.

5. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 300 requests per minute
B) 1800 requests per minute
C) 300 requests per second
D) 1000 requests per minute
E) 30 requests per second

Solutions: