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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. The definitive media library is the responsibility of:

A) Facilities management
B) Access management
C) Service asset and configuration management
D) Request fulfillment

2. What are the categories of events described in the ITIL service operation book?

A) Scheduled, unscheduled, emergency
B) Informational, warning, exception
C) Informational, scheduled, normal
D) Warning, reactive, proactive

3. What are customers of an IT service provider who purchase services in terms of a legally binding contract known as?

A) Valued customers
B) Strategic customers
C) Internal customers
D) External customers

4. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Defines how version numbers should be used in a release
B) Describes how the configuration items (CIs) work together to deliver the services
C) Describes the topography of the hardware
D) Defines which software should be installed on a particular piece of hardware

5. Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?

A) Creating a baseline
B) Defining measurable targets
C) Reviewing measurements and metrics
D) Implementing service and process improvements

Solutions: