BlackBerry Maintaining BlackBerry Enterprise Server/Microsoft Exchange : BCP-420

  • Exam Code: BCP-420
  • Exam Name: Maintaining BlackBerry Enterprise Server/Microsoft Exchange
  • Updated: Aug 19, 2026
  • Q&As: 102 Questions and Answers

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BlackBerry BCP-420 Exam Syllabus Topics:

SectionObjectives
Topic 1: BlackBerry Enterprise Server Architecture- Integration with Microsoft Exchange
  • 1. Exchange mailbox connectivity
    • 2. Mail flow synchronization
      - BES components and services
      • 1. Core BES server functions
        • 2. Messaging Agent and Dispatcher roles
          Topic 2: Troubleshooting and Maintenance- Common issues resolution
          • 1. Synchronization failures
            • 2. Service downtime recovery
              - System monitoring and logs
              • 1. Event Viewer and diagnostics
                • 2. BES log analysis
                  Topic 3: Messaging and Synchronization- Calendar and contact synchronization
                  • 1. PIM data synchronization
                    • 2. Conflict resolution mechanisms
                      - Email routing and delivery
                      • 1. Transport and routing configuration
                        • 2. Message tracking in BES
                          Topic 4: Security and Policy Management- Data protection mechanisms
                          • 1. Device-level security enforcement
                            • 2. Encryption in transit and at rest
                              - IT policies and controls
                              • 1. Password and encryption policies
                                • 2. Security policy configuration
                                  Topic 5: User and Device Management- Device management operations
                                  • 1. Device synchronization settings
                                    • 2. Wipe and remote control functions
                                      - User activation and provisioning
                                      • 1. Enterprise activation process
                                        • 2. User policy assignment

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