Nortel NNCSS-Symposium Call Center Server Install. and Main : 920-105

  • Exam Code: 920-105
  • Exam Name: NNCSS-Symposium Call Center Server Install. and Main
  • Updated: Aug 22, 2026
  • Q&As: 52 Questions and Answers

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Nortel 920-105 Exam Syllabus Topics:

SectionObjectives
Topic 1: Administration and Maintenance- Troubleshooting and support
  • 1. Common installation issues
    • 2. System diagnostics and recovery
      - System administration
      • 1. User and agent management
        • 2. Monitoring and reporting tools
          Topic 2: Call Center Architecture Overview- Symposium Call Center Server components
          • 1. Server roles and architecture basics
            • 2. System integration overview
              - Network and telephony fundamentals
              • 1. Routing and call handling flow
                • 2. VoIP and PSTN connectivity concepts
                  Topic 3: Installation and Configuration- Configuration tasks
                  • 1. Basic system configuration
                    • 2. Call routing configuration
                      - Server installation procedures
                      • 1. Pre-installation requirements and checks
                        • 2. Software installation and setup process

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