Oracle Engagement Cloud 2018 Implementation Essentials : 1Z1-993

Exam Code: 1Z1-993
Exam Name: Oracle Engagement Cloud 2018 Implementation Essentials
Updated: Jul 23, 2026
Q&As: 76 Questions and Answers

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About Oracle 1Z1-993 Real Exam

Oracle 1Z1-993 Exam Syllabus Topics:

Topic	Details
Topic 1	Perform File-Based Import and Export Describe Analytics Concepts (infolets, subject areas, queries)
Topic 2	Enable Engagement Cloud Features Identify Mechanisms of Engagement Cloud Customization
Topic 3	Identify Common SR Searches Configure a Service Catalog Implement an SR Assignment Mapping Identify KM Enablement Activities (products categories, security, features)
Topic 4	Perform Email Set Up Activities (inbound setup, outbound setup, templates) Describe CTI Integration Architecture Configure CTI Notifications, Media Toolbar
Topic 5	Use Tools Used to Configure and Customize Engagement Cloud Explain Engagement Cloud Integration Architecture and Mechanisms

Reference: https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-993

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