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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which five practices deliver maximum reporting performance?

A) Using fixed filters whenever possible
B) Using outer joins rather than inner joins when possible
C) Providing default values for runtime filters
D) Filtering on simple columns and not on expressions
E) Configuring many-to-many joins
F) Using the complex expression operator instead of the like operator
G) Using the like operator instead of the complex expression operator
H) Using index custom fields as filters
I) Filtering on expressions and not on simple columns
J) Filtering on standard fields that are indexed
K) Providing values for runtime filters

2. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

A) f1, f2, f4, f3, f5
B) f1, f2, f5, f3, f4
C) f2, f5, f3, f1, f4
D) f2, f5, f1, f3, f4
E) f5, f2, f3, f4, f1

3. Your customer has asked you to create a report that will need to be sent to the executive management. None of the recipients of this report has access to the system, and the same monthly report needs to be delivered toall recipients. The management team changes frequently, and your customer does not want to alter the report schedule after configuration.
Which two steps must be taken after creating the report?

A) Send a notification to the executive team that the report is available.
B) Create a schedule record for the report.
C) Upgrade the permissions for the report toinclude the executive team.
D) Set up staff accounts for the executive team.
E) Create a dashboard for the report.
F) Create andadd the distribution list to the schedule.

4. In which two scenarios would you use multiple interfaces?

A) When multiple languages need to be supported
B) When new business processes need to be supported other than the standard contact center
C) When you need multiple channels enabled such as email, chat,and web self-service
D) When your portal needs the support of different channels for login
E) When your business operates in different lines of business

5. You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A) Global Ribbon
B) Workspace
C) Workspace Ribbon
D) Content Pane
E) Report Command

Solutions: