ADM-201 - Salesforce Certified Administrator
The ADM-201 exam is part of the new Salesforce Certified Administrator credential certification program. This exam measures your ability and skills related to the broad knowledge of Salesforce applications. The Salesforce Certified Administrator credential is designed for those who have experience as a Salesforce Administrator. Candidates need to show knowledge of Salesforce applications, and they must be able to configure and manage Salesforce.
This is a list of covered topics:
- Maintain and customize Sales Cloud and Service Cloud applications
- Build reports, dashboards, and workflows
- Manage users, data, and security
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Domain 12: AppExchange (2%)
Within this subject, the learners need to demonstrate that they are able to determine the AppExchange application use cases.
Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/
Salesforce ADM-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Organization Setup | 4% | - Company Information - Fiscal Year - Currency Management - User Interface - Lightning Experience vs Classic |
| Service Cloud Applications | 10% | - Service Cloud Features - Service Contracts - Omni-Channel - Cases and Entitlements - Web-to-Case and Email-to-Case |
| Security and Access | 12% | - Object-Level Permissions - Salesforce Shield - Login Hours and IP Ranges - Record Access (OWD, Sharing Rules) - Field-Level Security |
| Reports and Dashboards | 11% | - Dashboard Components - Report Builder - Joined Reports - Summary Reports and Matrix Reports - Scheduling Reports - Report Types |
| Standard and Custom Objects | 8% | - Roll-up Summary Fields - Standard Object Overview - Custom Object Creation - Object Relationships (Lookup, Master-Detail) |
| Data Management | 10% | - Data Loader - Data Export - Data Import Wizard - Duplicate Rules and Matching Rules - Data Quality Best Practices |
| Sales Cloud Applications | 10% | - Opportunity Management - Account and Contact Management - Products, Price Books, and Quotes - Forecasting - Sales Cloud Features |
| Workflow and Process Automation | 17% | - Flows (Screen Flows, Autolaunched Flows) - Workflow Rules - Approval Processes - Process Builder - Workflow Actions (Email Alerts, Field Updates, Tasks, Outbound Messages) |
| Activity Management and Chatter | 4% | - Chatter Best Practices - Chatter Groups and Feeds - Tasks and Events |
| Salesforce Mobile App and Lightning Experience | 6% | - Salesforce Mobile App Configuration - Navigation and UI Customization - Lightning Experience Features |
| User Setup | 8% | - Permission Sets - User Licenses - Delegated Authentication - User Creation and Management - Profile Configuration - Role Hierarchy |
